The Messenger of Allah (Sallallaahu ‘alaihi wasallam) said,
“May Allah show mercy to a man who adopts a kind attitude when he sells, buys and demands for the repayment of loans.”
“Adopts a kind attitude when he sells, buys, and demands for the repayment of loans” means that the buyer purchases in such a manner that the seller does not suffer any loss, and the seller sells his goods in such a way that the buyer does not feel any irritation.This also means that he feels so liberal that if the buyer wants to return what he has purchased he should accept it.
Another meaning of this is that while making a purchase the customer pays more than the due price and the seller gives more goods than are due against the price that he receives. Moreover, if one has to get his claim from someone, he should do it in a polite manner.
In no case should one cross the limits of civility. If the debtor is poor, he should be given more time for the repayment of his debt, or the loan should be remitted, as it will be in accordance with the Qur’anic instruction that “If you remit by way of charity, that is better for you.” (2:280)
[Riyad-us-Saliheen – Hadith No: 1368]
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